Client Service Confessions

Never Let ’em See You Sweat

After reading my last post about the ‘portobello’ vaccine, a writer friend of mine suggested that I expand that topic to a longer article about silly things that clients say (and how to professionally respond to them).  Well, after weeks of trying to work this out both on in my head and on paper, I… Continue reading Never Let ’em See You Sweat

Adventures in Management

BUZZ Bits: Rotten to the Core

Reprinted with permission from the April issue of the BHVH BUZZ, courtesy of the Orange Cat Company It’s a sunny Monday morning.  You got every green light on your commute to work, so you arrive in a pretty good mood with a skip in your step.  Right behind you, shuffling along with a scowl on… Continue reading BUZZ Bits: Rotten to the Core